Insurance Helpdesk

Cashless Care Made Simple at Relieef Hospital Relieef Hospital is empanelled with a wide network of insurance providers and TPAs to offer seamless cashless treatment options. To check if your insurer is on our panel, simply refer to the Relieef Hospital Insurance List or connect with our Insurance Helpdesk for quick assistance and confirmation.

Pre-authorisation is the approval required from your insurer before you can avail of cashless treatment. At Relieef Hospital, the process is as follows:

• Inform the Hospital:
  Please share your insurance details with the Insurance Desk—before admission for planned procedures, or within 24 hours in case of emergencies. This helps us ensure faster processing and a hassle-free experience.
• Submit Documents:
  Please provide a valid ID proof, your insurance policy details, and a duly filled pre-authorisation request form signed by your treating doctor.
• Insurer Coordination:
  The hospital submits your documents to the insurer or Third-Party Administrator (TPA), who reviews your coverage and may seek additional information if required.
• Approval or Rejection:
  Based on your policy terms, the insurer or TPA will either approve or decline the request. If approved, your treatment proceeds on a cashless basis. In case of denial, you may continue treatment and apply for reimbursement later.

Your insurer may ask for additional medical reports for verification, any clarifications on pre-existing conditions, detailed treatment plans for cost assessment and the policy validity confirmation.

If your insurance claim is rejected, you will need to pay the bill out of pocket and later file for reimbursement. Relieef Hospital is not liable for any claim rejection by the insurance company or TPA.

Yes, your pre-authorisation may be denied if:

• The treatment is not medically necessary.
• The requested procedure is not covered under your policy.
• Incorrect or incomplete documentation is submitted.