Privacy Policy

Relieef Hospitals ("RELIEEF") is committed to respecting the privacy of every person who shares information with RELIEEF. Your privacy is important to us, and we strive to take reasonable care and protection of the information we receive from you, the User. In this regard, we adhere to the applicable governing laws in India.

This Privacy Policy (“Privacy Policy”) applies to the collection, storage, processing, disclosure, and transfer of your Personal Information (defined below) as per the above-mentioned laws, particularly when you use the website of https://www.reliefhospitals.com/ (“Website”) operated by RELIEEF for any information or services (“Services”).

The terms ‘You’ or ‘Your’ refer to you as the User (registered or unregistered) of the Website and/or Services and the terms ‘We’, ‘Us” and ‘Our’ refer to RELIEEF.

1. Access

We collect Your Personal Information directly from You, from third parties, and automatically through Our Website. This Personal Information may include, for example, the type of device You are using, the time that You have logged on to Our Website, Your IP address, and other Personal Information as listed in Clause 5 below.

You may access the Personal Information shared by You with Us in the manner given below. You can further choose to share additional Personal Information with Us by writing to Us at info@relieefhospitals.com.

We keep in mind that the Personal Information shared by You is accessible to You. You can write to Us at info@relieefhospitals.com

2. Consent

By choosing the Opt-In option on the Website and thereafter, by providing Us Your personal information or availing services of RELIEEF or by making use of the facilities provided by the Website, it is agreed by You that You have freely consented to the collection, storage, processing, disclosure, and transfer of Your Personal Information in accordance with the provisions of this Privacy Policy and any amendments thereof.

You acknowledge that You have provided Your Personal Information out of your free will and after understanding how it will be used. You also consent that the collection, storage, processing, disclosure, and transfer of any Personal Information shall not cause any wrongful loss to You, if it is done in accordance with this Privacy Policy. However, we shall not be liable for any loss that may occur owing to the provision of incorrect Personal Information by You.

3. Control Over Your Personal Information

You have the right to withdraw Your consent at any point, provided such withdrawal is intimated to us in writing through an email at info@relieefhospitals.com requesting the same.

If You wish to rectify the Personal Information that we may have collected to offer You personalized services and offers, as per Clause 12 of this Policy, you may write to us at info@relieefhospitals.com stating the reason for such rectification.

Once You withdraw Your consent to share the Personal Information collected by Us, We shall have the option not to fulfil the purposes for which the said Personal Information was sought, and We may restrict you from using our Services or the Website.

4. Changes to the Privacy Policy

We may update this Privacy Policy from time to time with or without advance notice. There is a tab at the end of the Privacy Policy which indicates when it was last updated.

5. Personal Information Collected

The kinds of information that We collect about You include, but are not limited to, the following:

• Patient/Patient Attender/Caregiver/Doctor/Health Care Professional Name
• Birth date/age
• Gender
• Address (including country and pin/postal code)
• Phone number/mobile number
• Email address
• Physical, physiological, and mental health condition, provided by You and/or your Health Care Professional
• Personal medical records and history
• Valid financial information at the time of purchase of product/service and/or online payment
• User details as provided at the time of registration or thereafter
• Records of interaction with RELIEEF representatives
• Your usage details such as time, frequency, duration and pattern of use, features used, and the amount of storage used
• Master and transaction data and other data stored in Your user account
• Internet Protocol address, cookie data, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system, and other visitor details collected in Our log files
• Any other information that is willingly shared by You (collectively referred to as "Personal Information").

6. How We Collect Personal Information

We collect your Personal Information through methods including but not limited to:

• By filling the patient registration form
• By providing details to a RELIEEF Health Care Professional or RELIEEF representative
• When You register on Our Website or with our other healthcare aggregators
• When You provide Your Personal Information to Us during the course of receiving services
• When You use the features on Our Website
• When you provide access to any other website
• By the use of cookies (detailed in Clause 9 of this Policy)

7. Use of Personal Information

Your Personal Information may be used for purposes including but not limited to:

• Providing effective Services
• Operating and improving the Website and/or our Services
• Conducting studies, research, and analysis for improving our offerings
• Contacting You via phone, SMS, WhatsApp, or email for appointments, technical issues, payment reminders, and offers
• Sending promotional messages from us or our partners
• Advertising products and services of RELIEEF and third parties
• Enabling business partners to provide services you have ordered
• Administering obligations in relation to any agreement you have with us
• Building your profile on the Website
• Responding to legal requirements
• Investigating or preventing illegal activities or fraud
• Aggregating Personal Information for research and statistical purposes in a non-personally identifiable form

8. Sharing and Transferring of Personal Information

Once you have freely consented to share your Personal Information with us, You authorize us to exchange, transfer, share, or part with it across borders to our affiliates, agents, partners, banks, financial institutions, cloud service providers, and other third parties for the purposes specified in this Policy or as required by law.
We will ensure contractual obligations are placed on any transferee to adhere to the provisions of this Privacy Policy.

9. Use of Cookies

We may store cookies on your computer to improve user experience. You may erase or block them, though this may limit certain Website features. Third parties may also set cookies when using our services, and RELIEEF is not responsible for such practices.

10. Security

We adopt reasonable security practices such as role-based access, MFA, and encryption to protect your Personal Information. However, given the nature of the internet, we cannot guarantee absolute security and will not be liable for any unintended disclosure caused by factors beyond our control.

11. Third Party References and Links

We may reference third parties or link to external sites, but RELIEEF is not responsible for their content, privacy policies, or practices.

12. Rectification/Correction of Personal Information

If You need to update or correct your Personal Information, you may email us at info@relieefhospitals.com and we will take reasonable efforts to make the changes within a reasonable time.

13. Compliance with Laws

You may not use the Website if this Privacy Policy conflicts with the laws of your country.

14. Term of Storage of Personal Information

RELIEEF will store Your Personal Information for at least three years from your last use of our Services or as required by law.

15. Grievance Officer

For concerns or grievances regarding the processing of your Personal Information, please write to our Grievance Officer at info@relieefhospitals.com, and we will attempt to resolve your issues promptly.